Helpdesk Phone + E-mail
Product Specialists
Dial-in, Remote Access + Training
On-site Support
Tiered Escalation
Response Time SLA
MyVenue supports NCR Quest venues and is a NCR reseller.
Our POS support includes 24/7/365 phone, remote access and e-mail support from multiple Helpdesk offices with a support team that has genuinely lived and breathed stadiums.
Importantly, MyVenue's deeply experienced Product Specialist team, who collectively share over 100 years of NCR Quest knowledge, can provide on-site event monitoring and professional services to train or help maintain your POS system.
A controlled transition to MyVenue's cloud-based event-driven mobile commerce POS solution gives venues the choice of:
These options help venues save valuable up-front capital expenditure while enjoying minimal disruptions in a low-risk setting while they transition over 3 months or 3 years.
MyVenue's mvPOS software is hardware agnostic, and can be deployed on a range of NCR and Android devices like the PX10, PX15 or T1000 terminals.
Add to this our native out-of-the-box mvMobile phone ordering that features a patent-pending mobile ordering platform, plus the best-in-class reporting dashboard & inventory management system, MyVenue is the next-generation POS solution for stadiums & arenas.
Adelaide Oval is currently transitioning to MyVenue's POS solution using our mvLink technology.
The 53,000-seat stadium has elected to use a combination of legacy NCR Quest technology and MyVenue's cloud-based solution. This has ensured minimal disruptions are experienced as the venue's regular sporting events continue, including the 2021 AFL Finals Series.
Upon completion, 300+ POS terminals will be operational with MyVenue's all-inclusive POS technology and patent-pending mobile ordering technology.