MyVenue uses leading security and compliance framework practices and invests in the highest quality technology providers to ensure all customer data is securely protected.
To ensure a secure and scalable product, MyVenue partners with industry-leading cloud service providers like AWS and Google to deliver application and infrastructure services. Detailed assurance documentation (i.e. SOC 2 Type II) reports are received and reviewed regularly for these key providers.
MyVenue uses a single multi-tenanted hosted AWS system. Data is logically separated, encrypted & accessed, and controlled/restricted by individual venues and users.
The MyVenue-hosted framework has been architected to support various venue group topologies. MyVenue can work with specific venues or groups of venues to meet unique requirements.
Investment in Cyber and Security includes a full-time in-house Risk Specialist with a track record of overseeing leading-edge global technology risk assurance projects and external, independent expert consultants. MyVenue expects to be certified SOC 2 Type II compliant during 2022.
MyVenue fully complies with PCI DSS standards, using only the most trusted and safest payment technology.
MyVenue works with best-in-class payment processors whose PIN pad devices ensure the highest credit card transaction security, data encryption, and tokenization.
MyVenue's preferred payment processors & PIN pad providers manage data according to the strictest PCI standards, including all credit card data in transit or at rest. They also actively prevent hardware tampering & malware infections.
All MyVenue users and user roles can be configured within the mvManager back-office application. Access levels are applicable to every logical element of the MyVenue solution, and an unlimited number of roles can be defined within mvManager.
The hierarchy of User Access Controls within MyVenue is (in order of highest to lowest access):
The MyVenue platform is underpinned by the highest quality providers: