Privacy Policy

MyVenue Pty Ltd

PRIVACY POLICY

Last Updated: September 26, 2025

Your privacy is important

This privacy policy outlines how MyVenue Pty Limited ACN 621 513 193 and its related corporate bodies and associates (“we”, “us”, or “our”) collect, hold, use, disclose, and secure personal information through our website (https://myvenue.com/) and any social media webpage we establish that contains a link to this privacy policy (the “Website”). As used in this privacy policy, “personal information” means information that relates to an identified or reasonably identifiable natural person.

In this privacy policy, “MyVenue” means (i) all software applications developed by us, including all modifications, enhancements, or updates thereto, and any services associated with such applications, and (ii) the Website.

Kinds of personal information we collect

We collect and hold personal information about customers and potential customers, contractors, and other people who come into contact with us, including users of MyVenue (“you” or “your”), in order to provide, improve, and enhance MyVenue.

The kinds of personal information we may collect and hold may include:

• Account registration and profile. When you are registered for an account on MyVenue, we collect personal information about you to send you an invite to the account and to create your account profile. The information we collect may include your name, image, e-mail address, postcode, birth year, gender, and your geographic location.
• Contact or request submissions. When you use the “Request Info” form on our Website, we collect personal information from you to evaluate and respond to your request, and we may also use the information to improve our services. The information we collect includes your name, e-mail address, telephone number, company title, zip/postal code, and the content of any messages.
• Communications. We receive the information that you submit through your communications with us by email, phone, or physical mail and we process this information to respond to you and in the normal course of our business operations.
• Social media. If you post information on a webpage we establish on a social media platform, we may use the information you provide for purposes of providing a response, to promote our business and services, and otherwise in the normal course of our business operations. We may collect personal identifiers, such as your social media username, and other personal information that you have made available to us through the webpage we established on the social media platform, in accordance with the platform rules and/or applicable law. Note that the third-party operators of social media websites also receive such information, and their use of your personal information is governed by their own privacy policies.
• Automated data collection; cookies and similar technologies. When you use MyVenue, we and our third-party partners, such as analytics providers, Google Analytics, collect information by automated means.

We may use cookies and similar technologies to collect personal identifiers (such as your IP address), information about your device (such as your browser characteristics, device IDs and characteristics, and operating system version) and information concerning your usage of our Website (including the link you used to reach a given webpage). We use this information to determine how many users have visited particular webpages, viewed particular content, or opened messages or alerts, and we may also use such information to improve the performance of the Website, to improve our marketing activities, and to enforce our terms and prevent malicious conduct.

In some cases, our third-party partners may process information collected by cookies and similar technologies through MyVenue. Please see our Cookie Policy for more details. With respect to any social media platforms on which we have established a webpage, please see the privacy policies and any cookie policies of the applicable social media platform as to their automated data collection practices.

You may be able to change a web browser’s settings to block and delete cookies when you access MyVenue through the web browser. However, if you do that, MyVenue may not work properly; also, we will still receive basic information (such as last URL visited) when you navigate to MyVenue. MyVenue does not respond to browser do-not-track signals.

• Other. We collect any other information you provide to us when you use MyVenue or our services, including data about your use of MyVenue and our services.
  

For more information about the types of personal information we may collect about you and how it may be used, please contact us using the contact details provided at the end of this privacy policy.

How we collect personal information

We will generally collect personal information about you directly by way of information you submit to us through MyVenue. We may also collect personal information about you which is generated through your use of MyVenue or any other services we may make available from time to time.

If we are unable to collect personal information relating to you, we may be unable to provide you with access to MyVenue or certain of our services or continue our relationship with you.

Purposes of collection

The personal information we collect and hold about you depends on your interaction with us. Generally, we will collect, hold and use personal information about you if it is directly related to, or reasonably necessary for, the performance of our functions and activities and for the purposes of:

• facilitating your access to, and use of, MyVenue;
• providing you with services;
• answering any questions or inquiries you direct to us;
• facilitating our internal business operations, including the fulfilment of any legal requirements;
• other purposes which are reasonably necessary in connection with our normal functions and activities;
• providing you with marketing materials in relation to offers, specials, products, and services we consider may be of interest to you;
• analyzing our services and customer needs with a view to developing new or improved services;
• responding to any industry body, tribunal and/or court in connection with any complaint made by you about us;
• removing or altering other information that may allow you to be identified; and
• as otherwise required or permitted by applicable laws and regulations.

How we use and disclose personal information

Generally, we will only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose any of the categories of personal information listed above for our commercial and other business purposes as described below.

• Affiliates. We may disclose personal information with our affiliates, and any successors thereto in the normal course of our business operations. We do so for business purposes, such as to communicate with you and to promote and provide MyVenue. Such affiliates will only use your personal information in a manner that is consistent with this privacy policy.
• Vendors and service providers. We disclose personal information with vendors and service providers that process such information to perform services for us in connection with MyVenue and our other business operations. We require that such vendors and services providers only use your personal information in a manner that is consistent with this privacy policy.
• Legal and similar disclosures. We may disclose personal information with law enforcement, the courts, our advisors, attorneys, and others who participate in legal processes or proceedings, if we believe doing so is required or appropriate to: comply with legal requirements and law enforcement requests (such as a court order or subpoena); comply with legal process (such as discovery); or protect your, our, or others’ rights, property, or safety.
• Merger, sale, or other asset transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your personal information may be disclosed with the other parties and advisors involved under an obligation of confidentiality in connection with the negotiation of such transaction, and your personal information may be transferred as part of such a transaction (subject to compliance with applicable laws).

How we hold personal information

We are committed to protecting your personal information, and we implement appropriate technical and organizational measures to help protect the security of your personal information in accordance with information security requirements imposed by applicable law. However, please note that no system is ever completely secure.

We may hold personal information in different ways, including in paper form, electronic form and/or in other mediums. While we have taken steps that are reasonable in the circumstances to protect the personal information we hold from misuse, interference and loss and from unauthorized access, modification or disclosure, we cannot guarantee that such misuse, interference, loss, or unauthorised access, modification or disclosure will not occur.

De-identified information

We may de-identify your personal information or aggregate it in such a way that it cannot be used to identify you. We may disclose de-identified information for any reason we see fit, including to advertisers and other third-parties for their commercial, marketing, research, and promotional purposes.

Our de-identification procedure involves:

• removing personal identifiers;
• continuously assessing and managing the risk of re-identification.

Direct marketing communications

From time to time, we may use your personal information to provide you with marketing materials in relation to offers, specials, products and services that we consider may be of interest to you. If you would not like to receive direct marketing materials from us, you may notify us using the contact details set out below.

Cookie Policy

A cookie is a data file that a website transfers to your computer or device. This enables websites to track the pages you have visited. A cookie only contains information you supply. It cannot read data on your computer or device. There are many types of cookies that may be used for different purposes. For example, some cookies help a website to remember information about your visit, like your preferred language and other settings while others may identify which pages are being visited or offer security features.

We use cookies and similar technologies (referred to herein simply as “cookies”) to facilitate and improve the performance and security of MyVenue and to enhance user experience.

We may utilize or permit several different categories of cookies, as follows:

• Essential cookies. Some cookies may be essential for the proper operation of MyVenue. For example, they may facilitate page navigation or assist with security checks.
• Functional cookies. These cookies allow us to remember your preferences and allow us to make the MyVenue platform experience better for you.
• Performance/analytics cookies. These cookies allow us to analyze how visitors use MyVenue and to measure website performance. This allows us to provide a quality experience by customizing our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of what content is popular, or to learn what links between pages are most effective or why some pages are receiving error messages.
• Advertising cookies. These cookies may allow us to correlate your use of MyVenue to personal information obtained about you.

Our Use of cookies

We use or allow certain third parties to serve cookies on MyVenue. We may allow third parties to serve cookies to help identify fraudulent or automated traffic on MyVenue. We may also use third-party cookies to help us with market research, improving functionality, and enforcing our terms and policies.

We may use the following cookies:

Cookie Provider	Purpose and Type of Cookie	Privacy Notice of Provider
Google Analytics (_ga, _ga***)	Analytics	https://policies.google.com/privacy
LinkedIn (lidc, bcookie, li_gc, UserMatchHistory, AnalyticsSyncHistory, bscookie)	Advertising	https://www.linkedin.com/legal/privacy-policy
Zendesk/Zopim Live Chat (_zlcstore, _zlcmid, _zlcid)	Functional	https://www.zendesk.com/company/agreements-and-terms/privacy-notice/
Amazon Web Services (AWSALBTGCORS, AWSALB, AWSALBTG, AWSALBCORS)	Advertising	https://aws.amazon.com/privacy/
Cloudflare (_cf_bm, _cfvuid)	Necessary	https://www.cloudflare.com/privacypolicy/
Incapsula (incap_ses_***, visid_incap_ses_***)	Necessary	https://www.imperva.com/trust-center/privacy-statement/
OneTrust (OptanonConsent)	Necessary	https://www.onetrust.com/privacy-notice/

Cookie options

Your browser may allow you to disable certain cookies. The provider of a given cookie may also provide an opt out tool for that cookie. Note that disabling cookies may in some instances prevent you from taking full advantage of MyVenue or our services.

You may learn more about advertising networks and how to opt out of receiving personalized advertisements on a browser or device from advertisers who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioural Advertising by visiting the opt-out options of each of those organizations. Links to their opt-out sites are set forth below.

Network Advertising Initiative:

• Browser Opt-Out: https://www.networkadvertising.org/choices

Digital Advertising Alliance:

• Browser Opt-Out: https://www.aboutads.info/choices

Please note, these websites are managed by unrelated third parties, and we therefore accept no liability in relation to the respective contents.

Note that, when you opt out of personalized advertising, you may continue to see online advertising on MyVenue and/or our ads on other websites and online services. Also, your choice to opt out is specific to the device, website, and browser you are using, and may be deleted when you clear your browser’s cookies.

Changes to the cookie policy

We may revise this Cookie Policy from time to time in order to reflect changes in our use of cookies, changes in the law, changes in our services, or best practices. We encourage you to review this Cookie Policy periodically.

Privacy rights

Certain jurisdictions have specific legal requirements and grant privacy rights with respect to personal information, and we will comply with restrictions and any requests you submit as required by applicable law.

Accuracy and completeness of personal information

We assume that any personal information provided by you is accurate and complete. If you believe the personal information we hold about you is inaccurate, incomplete, or out of date, please notify us immediately. You may request that we update or vary personal information that we hold about you using the contact details listed below.

Links to Unaffiliated Third-Party Websites

MyVenue may contain links to unaffiliated third-party websites. This privacy policy does not apply to the practices of such other websites, and we are not responsible for the actions and privacy policies of the third parties that operate or interact with those websites.

No Use by Children

MyVenue is not intended for use by children. In particular, if you are under the age of 13, you may not use MyVenue. We do not knowingly collect, maintain, or use personal information from children under 13 years old. If we believe that any information has been posted by a child under the age of 13, we will promptly delete that information. Parents may contact us using the contact details below to request that information concerning their child be removed from our records.

How to make a complaint about a breach of your privacy rights by us

If you are of the view we have breached [the Privacy Act 1988 (Cth), the Australian Privacy Principles, or any related privacy code (to the extent that they are applicable to us), in dealing with your personal information, you may make a complaint by writing to us using the contact details below and we will take reasonable steps to investigate the complaint and respond to you.

Anonymity and pseudonyms

You have the option of not identifying yourself or using a pseudonym when dealing with us in relation to privacy matters unless we are required by law or a court/tribunal to deal with individuals who have identified themselves or it is impractical for us to deal with you if you have not identified yourself in the circumstances.

Changes to this policy

We may, from time to time and with or without notice, review and update this privacy policy to take account of new laws and technology, changes to our functions and activities, and to make sure it remains appropriate. Any revised versions of this privacy policy will be effective once posted and will apply to personal information received after that date. If we make any material changes, we will provide notice of such changes on the Website or in any other pertinent location where this privacy policy may be posted for a reasonable period of time (which we estimate will be approximately two weeks). We recommend you visit the Website regularly to keep up to date with any changes.

Contact us

Please direct all queries and complaints in relation to your privacy or this privacy policy to: Privacy Officer at privacy@myvenue.com