MyVenue Pty Ltd
Last Updated: September 26, 2025
Your privacy is important
This privacy policy outlines how MyVenue Pty Limited ACN 621 513 193 and its related corporate bodies and associates (“we”, “us”, or “our”) collect, hold, use, disclose, and secure personal information through our website (https://myvenue.com/) and any social media webpage we establish that contains a link to this privacy policy (the “Website”). As used in this privacy policy, “personal information” means information that relates to an identified or reasonably identifiable natural person.
In this privacy policy, “MyVenue” means (i) all software applications developed by us, including all modifications, enhancements, or updates thereto, and any services associated with such applications, and (ii) the Website.
Kinds of personal information we collect
We collect and hold personal information about customers and potential customers, contractors, and other people who come into contact with us, including users of MyVenue (“you” or “your”), in order to provide, improve, and enhance MyVenue.
The kinds of personal information we may collect and hold may include:
We may use cookies and similar technologies to collect personal identifiers (such as your IP address), information about your device (such as your browser characteristics, device IDs and characteristics, and operating system version) and information concerning your usage of our Website (including the link you used to reach a given webpage). We use this information to determine how many users have visited particular webpages, viewed particular content, or opened messages or alerts, and we may also use such information to improve the performance of the Website, to improve our marketing activities, and to enforce our terms and prevent malicious conduct.
In some cases, our third-party partners may process information collected by cookies and similar technologies through MyVenue. Please see our Cookie Policy for more details. With respect to any social media platforms on which we have established a webpage, please see the privacy policies and any cookie policies of the applicable social media platform as to their automated data collection practices.
You may be able to change a web browser’s settings to block and delete cookies when you access MyVenue through the web browser. However, if you do that, MyVenue may not work properly; also, we will still receive basic information (such as last URL visited) when you navigate to MyVenue. MyVenue does not respond to browser do-not-track signals.
For more information about the types of personal information we may collect about you and how it may be used, please contact us using the contact details provided at the end of this privacy policy.
How we collect personal information
We will generally collect personal information about you directly by way of information you submit to us through MyVenue. We may also collect personal information about you which is generated through your use of MyVenue or any other services we may make available from time to time.
If we are unable to collect personal information relating to you, we may be unable to provide you with access to MyVenue or certain of our services or continue our relationship with you.
Purposes of collection
The personal information we collect and hold about you depends on your interaction with us. Generally, we will collect, hold and use personal information about you if it is directly related to, or reasonably necessary for, the performance of our functions and activities and for the purposes of:
How we use and disclose personal information
Generally, we will only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose any of the categories of personal information listed above for our commercial and other business purposes as described below.
How we hold personal information
We are committed to protecting your personal information, and we implement appropriate technical and organizational measures to help protect the security of your personal information in accordance with information security requirements imposed by applicable law. However, please note that no system is ever completely secure.
We may hold personal information in different ways, including in paper form, electronic form and/or in other mediums. While we have taken steps that are reasonable in the circumstances to protect the personal information we hold from misuse, interference and loss and from unauthorized access, modification or disclosure, we cannot guarantee that such misuse, interference, loss, or unauthorised access, modification or disclosure will not occur.
De-identified information
We may de-identify your personal information or aggregate it in such a way that it cannot be used to identify you. We may disclose de-identified information for any reason we see fit, including to advertisers and other third-parties for their commercial, marketing, research, and promotional purposes.
Our de-identification procedure involves:
Direct marketing communications
From time to time, we may use your personal information to provide you with marketing materials in relation to offers, specials, products and services that we consider may be of interest to you. If you would not like to receive direct marketing materials from us, you may notify us using the contact details set out below.
Cookie Policy
A cookie is a data file that a website transfers to your computer or device. This enables websites to track the pages you have visited. A cookie only contains information you supply. It cannot read data on your computer or device. There are many types of cookies that may be used for different purposes. For example, some cookies help a website to remember information about your visit, like your preferred language and other settings while others may identify which pages are being visited or offer security features.
We use cookies and similar technologies (referred to herein simply as “cookies”) to facilitate and improve the performance and security of MyVenue and to enhance user experience.
We may utilize or permit several different categories of cookies, as follows:
Our Use of cookies
We use or allow certain third parties to serve cookies on MyVenue. We may allow third parties to serve cookies to help identify fraudulent or automated traffic on MyVenue. We may also use third-party cookies to help us with market research, improving functionality, and enforcing our terms and policies.
We may use the following cookies:
Cookie Provider |
Purpose and Type of Cookie |
Privacy Notice of Provider |
Google Analytics (_ga, _ga***) |
Analytics |
|
LinkedIn (lidc, bcookie, li_gc, UserMatchHistory, AnalyticsSyncHistory, bscookie) |
Advertising |
|
Zendesk/Zopim Live Chat (_zlcstore, _zlcmid, _zlcid) |
Functional |
https://www.zendesk.com/company/agreements-and-terms/privacy-notice/ |
Amazon Web Services (AWSALBTGCORS, AWSALB, AWSALBTG, AWSALBCORS) |
Advertising |
|
Cloudflare (_cf_bm, _cfvuid) |
Necessary |
|
Incapsula (incap_ses_***, visid_incap_ses_***) |
Necessary |
|
OneTrust (OptanonConsent) |
Necessary |
Cookie options
Your browser may allow you to disable certain cookies. The provider of a given cookie may also provide an opt out tool for that cookie. Note that disabling cookies may in some instances prevent you from taking full advantage of MyVenue or our services.
You may learn more about advertising networks and how to opt out of receiving personalized advertisements on a browser or device from advertisers who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioural Advertising by visiting the opt-out options of each of those organizations. Links to their opt-out sites are set forth below.
Network Advertising Initiative:
Digital Advertising Alliance:
Please note, these websites are managed by unrelated third parties, and we therefore accept no liability in relation to the respective contents.
Note that, when you opt out of personalized advertising, you may continue to see online advertising on MyVenue and/or our ads on other websites and online services. Also, your choice to opt out is specific to the device, website, and browser you are using, and may be deleted when you clear your browser’s cookies.
Changes to the cookie policy
We may revise this Cookie Policy from time to time in order to reflect changes in our use of cookies, changes in the law, changes in our services, or best practices. We encourage you to review this Cookie Policy periodically.
Privacy rights
Certain jurisdictions have specific legal requirements and grant privacy rights with respect to personal information, and we will comply with restrictions and any requests you submit as required by applicable law.
Accuracy and completeness of personal information
We assume that any personal information provided by you is accurate and complete. If you believe the personal information we hold about you is inaccurate, incomplete, or out of date, please notify us immediately. You may request that we update or vary personal information that we hold about you using the contact details listed below.
Links to Unaffiliated Third-Party Websites
MyVenue may contain links to unaffiliated third-party websites. This privacy policy does not apply to the practices of such other websites, and we are not responsible for the actions and privacy policies of the third parties that operate or interact with those websites.
No Use by Children
MyVenue is not intended for use by children. In particular, if you are under the age of 13, you may not use MyVenue. We do not knowingly collect, maintain, or use personal information from children under 13 years old. If we believe that any information has been posted by a child under the age of 13, we will promptly delete that information. Parents may contact us using the contact details below to request that information concerning their child be removed from our records.
How to make a complaint about a breach of your privacy rights by us
If you are of the view we have breached [the Privacy Act 1988 (Cth), the Australian Privacy Principles, or any related privacy code (to the extent that they are applicable to us), in dealing with your personal information, you may make a complaint by writing to us using the contact details below and we will take reasonable steps to investigate the complaint and respond to you.
Anonymity and pseudonyms
You have the option of not identifying yourself or using a pseudonym when dealing with us in relation to privacy matters unless we are required by law or a court/tribunal to deal with individuals who have identified themselves or it is impractical for us to deal with you if you have not identified yourself in the circumstances.
Changes to this policy
We may, from time to time and with or without notice, review and update this privacy policy to take account of new laws and technology, changes to our functions and activities, and to make sure it remains appropriate. Any revised versions of this privacy policy will be effective once posted and will apply to personal information received after that date. If we make any material changes, we will provide notice of such changes on the Website or in any other pertinent location where this privacy policy may be posted for a reasonable period of time (which we estimate will be approximately two weeks). We recommend you visit the Website regularly to keep up to date with any changes.
Contact us
Please direct all queries and complaints in relation to your privacy or this privacy policy to: Privacy Officer at privacy@myvenue.com